[Resolved]  Redbus — booking id 5ycjybxrmt/ bad transport

Hi team,
On dd/mm/yy i had hired a bus through your redbus application with booking id:xxxx
Unfortunately the bus which was provided to us for our trip to coorg had several problems which i have mentioned below along with the consequences we had to face
1. I had booked a 21 seater wherein i was provided with a 12+1seater registered bus (Photo attached with number plate details)
Because of which we were stopped at multiple points by cops and were fined for the same.
2. The condition of the bus was pathetic and extremely dissatisfying with broken parts and damaged seats.
Because of which one of the passenger was injured.
3. The braking system of the bus had flaws in it and we had to stop in between to fix it
Due to which there was a delay in travel and moreover all of our lives were put at risk.
4. The road tax of the bus which was provided was not up to date because of which we had to bare that expense as well to move forward.
5. The driver himself had admitted that the condition of the bus isn't good because of which he can't gain an average speed of 80kmph itself on the highways.
Because of the delay we were not able to reach the destination as planned and had to face a lot of losses in terms of time and money.
All the above factors resulted our trip which was actually intended to be fun into a risky and exhausting one.
I wanted to bring these factors to your attention during the travel however when i tried contacting your customer service multiple times, it was routed to the incorrect dept and the agent said there could be an issue with the ivr and assured me a call back in an hour, which apparently i didn't receive.
In spite of all these i was charged with hill charges xxx which was not disclosed in prior.
To resolve this problem i would appreciate a proper compensation or a money back.
In closing, i would like to reiterate that i am extremely dissapointed with the poor conditions of the bus which put the lives of 21 passenger's at risk and in the way the customer service handled my issues. I would hope that this practice does not continue. If i cannot resolve this issue through reasonable channels, i will be forced to find alternate solutions to recieve the compensation.
I sincerely hope that we can work out this matter, however, if the solution is not provided within this weekend, i will be forced to take legal action and relay my experience with to my friends and my corporate connect's.

Thank you for your time
Sathish
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