Redbus — booking issue [money deducted but ticket have not received]

Address:

Hyderabad, Telangana

Name : k prem kumar,

Upi transaction id :[protected]

Transaction :[protected]

Note : kindly, refund my amount which has been deducted, but the ticket has not recieved.

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*note* : please check the below message.*
Dear k prem kumar,

Greetings from all o[censored]s, here at redbus!
Thank you for reaching out to us regarding the failure of your transaction[protected]. I’m susan m and i have been working on your case.
I understand that this transaction failure would have caused an inconvenience to you, and i am truly sorry.
As per your complaint, when you attempted the transaction, money was deducted from your account but the ticket was not issued. This occurred due to a technical error at your bank’s end. However, we have not received this amount in our redbus account.
This transaction may have failed while being processed by your bank’s system.in such a scenario, banks have a policy to refund the amount within 2 business days. If you do not get this refund within this time frame, we request you to contact your bank.

Note:- kindly drop an email to upi team on "contact. [protected]@npci.org.in" with transaction number for further assistance and share us the rrn number from upi team to process further.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.
As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, i thank you for choosing redbus.
Have a great day!
With thanks,

Susan m
Redbus
You will soon receive an email with a survey link seeking your feedback on your experience with susan m. Please do spare a moment to share your thoughts on whether susan m was helpful and understanding.
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Thanks & regards,
K prem kumar