Redbus — Booking was wrong by the app

Redbus — Booking was wrong by the app

H Hemanth24343 Mar 8, 2023 Mar 17, 2023 This thread was updated on Mar 17, 2023

I was booked for APSRTC Garuda (AC) but got confirmed super luxary (Non AC) and charged Garuda fare. I was contacted redbus customer care 2 times before bus departure and they said it will be Garuda no issues ( in Redbus database, booking details mentioned as Garuda and customer care executive confirmed the same.) 3rd time, Redbus customer care executive responded like sorry for the inconveniences, will refund 10% of the fare. I was totally cancelled my business meeting because of this and I would be loss arroung 50000/-. Please help me on this. I can provide call recording for the above, if required. Was this information helpful? No (0) Yes (0)
Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Mar 17, 2023

Verified Support

Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.