Redbus — bus broke - refund

I booked the ticket for kaleswari from visakhapatnam to hyderabad (Ts[protected]uhdd). During the journey the bus broke at tadepallegudem and we called bus owners no response from them. Approached redbus customer care and even customer care agent also tried to contact bus team and unreachable and the agent said to take alternative and amount will be refunded. Service ticket number for the call is 11008617. Its morning 3am ist and no buses from tadepallegudem. Atlast got some private bus and they dropped us at vijayawada and charged me 3*500 = 1500. From vijayawada to hyderabad booked the cab and receipts are enclosed for your reference. Redbus team closed the ticket without resolution and no confirmation from me. I called customer care and reopend the ticket on 15th october and they refund 50% of the amount on 17th oct and closed the ticket without any information. I reopened the ticket still they are simply closing the ticket with out resolution and confirmation. I need the entire amount to be refunded. I have faced many issues during journey apart from that i have spend 6 k for the rest of the journey and also i lost a day salary for this horrible journey. Request your intervention to get my money 100% refund.