[Resolved]  Redbus — bus canceled but payment not refunded after 14 days

Dear sir,

As i have booked at ticket from red bus, my ticket no. Was tm[protected] dt. 11/04/2018, pnr no. P298818 from ludhiana bus stand to delhi isbt.

But bus did not came to the counter, on inquiring from the counter the present team told me that bus will not come today, it has been canceled due to some fault.

The same day i. E. 11/04/2018 i made a complaint to red bus with refrence no. 3653645 about bus cancellation. After that i called to costumer care several times about my refund, they always say it will be done in one or two days, but till today 24/04/2018, i have not got any information of my refund.

Pls tell me where is my fault, i booked my ticket from redbus, the bus didn't came, i am calling u again & again but not getting my refund information.

What should i do?
Puneet kumar jindal
Ludhiana
Punjab