[Resolved] Redbus — Bus cancellation and refund

pankaj yadav yadav

from Dehra Dun, Uttarakhand

Website:

REDBUS.IN

I booked a seat from indore to gwalior on 14th nov 2016.
Ticket no: tjcb82375335
Pnr no:[protected]
Bus operator sreenath travels

When i reached the venue i was told that the bus have been cancelled. They did not give me any prior information. 3 days have passed no refund have been received yet.
And who will be held responsible for the lapse of not informing me. Who will bear the losses caused due to this lapse

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Dec 24, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2016

Red Bus Customer Care's response Hi Pankaj,

Greetings from redbus!!

Ticket id-TJCB82375335

We have escalated the issue to our concerned team. We will get back to you with an update at the earliest.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.