[Resolved]  Redbus — bus cancellation

Address:East Singhbhum, Jharkhand, 831013
Website:www.redbus.in/bus-tickets

Dear sir,
I had booked non ac bus ticket from jamshedpur to gaya dated on 08/10/17 in maharani express for my father in law but when we reached bus stand to catch the bus then bus staff told us bus was cancelled because of some technical problems but we did not get any prior notification for it. And we also requested them to please arrange some alternative bus then he gave me sleeper seat sharing with other person. But my father was not comfortable with this seat so we payed again full seat charge for sleeper. This was really very embarrassing incident for us.
So i humbly requesting you to please look on this matter and helps for comfortable and ethically journey in india.

Thanks & regards,
Asit kr. Choudhary
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Nov 16, 2017
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2017
Red Bus Customer Care's response
Dear Asit,

Greetings from redBus!

Ticket ID - TKB[protected]

We are really sorry for the inconvenience caused. We are checking this issue with the bus operator will get in touch with an update within 1 -2 business days.

We request your kind cooperation in this regard.

Regards
Team redBus.
Verified Support
Oct 12, 2017
Red Bus Customer Care's response
Dear Asit,

Greetings from redBus!

Ticket ID - TKB[protected]

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him not to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the refund. The amount will reflect in 7 bank working days to the source account.

We are sorry again for the distress!

Regards
Team redBus.
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