[Resolved] Redbus — bus cancellation refund | |
I had booked a bus from banglore to coimbatore on 22/12/2019. Boarding time: 10:05pm Trip id: TNCU 95189871 Ticket cost: Rs.1245 after offer Refund amount: Rs 1050 The ticket was cancelled on 16/12/2019 at around 2 pm. Its been nearly 25 days and i have not yet received the refund. I tried calling customer care its always busy and not accessable. Please look into the issue and process the refund. Was this information helpful? | |
Mar 1, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 17, 2020 Red Bus Customer Care's response Hi Nikhil, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund status for your ticket id TNCU95189871. We understand that this experience may be causing an inconvenience to you, and I am truly sorry. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 16th December to the mode of payment used by you for this transaction. The refund for your ticket has been initiated from our end on 16th December to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. Details of the transaction are given below: • PO No. :[protected] • Refunded Amount: Rs. 1050/- • ARN No. or Refund Reference no.: 74056639351935026938873 Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above. A screenshot of the Refund Initiation from our end has been attached for your reference. I hope this response was satisfactory. Once again, I thank you for choosing redBus and apologize for any inconvenience caused. Have a great day! With thanks, Team redBus  | |
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