[Resolved]  Redbus — Bus cancellation - Refund

Address:Bengaluru, Karnataka
Website:www.redbus.in

I Have booked Ticket from Chennai - Singaperumal Koil to Dharapuram on 21st Jan 2022, Ticket No -TR2Q[protected] PNR No: VTA-AP-[protected] - Vetri Travels. Scheduled Time 10.27Pm. Around 8.57pm I have received a confiramtion message of Bus schedule from Red Bus and I have been waiting at the mentioned Bus stop. Still 9.45 pm i have not received Bus number and Contact number of the driver. Then I have called Bus operator (number shared in ticket at the time of booking). That person (Vetri Travels) he told that bus was cancelled. Time was near 10.00pm
. After 10.00 pm our Tamilnadu Govt announced Lock down. what an ordinary comman man can do at 10.00pm on the mid of Road. Then I suddenly booked another ticket with another Bus operator and competed my Travel with huge obstacles and very much worst conditions. But still I have not received any message of Cancellation of bus by Bus operator and refund of my hard earned money.
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Feb 28, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2022
Red Bus Customer Care's response
Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!
Verified Support
Jan 28, 2022
Red Bus Customer Care's response
Dear Sivakumar,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR2Q83349433.

We are happy to share that Vetri Travels has agreed to refund the entire ticket amount back to source account.

Please refer to the email sent to your booking email ID for further details. We strive to serve you better. Thankyou for choosing redBus.
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प्रिय रेडबस ऑपरेटर
महेश्वर ट्रेवल्स से आज 6 फरवरी को रात 11 बजकर 55 मिनट पर बस कश्मीरी गेट आने वाली थी..मेरी यात्रा लखनऊ तक के लिए निर्धारित की गई थी...परन्तु न तो बस आयी और न ही कोई मेसेज।
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