[Resolved] Redbus — bus cancellation, refund required

Sreeharshini

from Tenkasi, Tamil Nadu

Address:	641001
Website:	Redbus.in

Sir,
Ticket no: tkah38395778, journey date 2 october 2017, from coimbatore to villupuram by kallada travels. They cancelled the bus and informed me about it on 30 september 2017. Till october 10th, i didn't get any refund. Then i booked complaint on redbus for refund on 13 october 2017, ref no. 2097743 and again on 16 october 2017, ref no. 2118989. Till today 26 october, i didn't get any reply for these two complaints.
Pl. Resolve this and arrange refund.
P. Sree harshini.

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Nov 30, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Red Bus Customer Care's response Dear Sreeharshini,

Greetings from redBus!

We are really sorry for the inconvenience caused. On checking with our bus operator the bus stands cancelled due to a mechanical issue and we have processed the refund today in your bank account it will reflect within 7 bank working days as per banking procedure.

Regards
Team redBus