[Resolved]  Redbus — Bus Cancellation wrong information

Address:	Kamrup Metropolitan, Assam, 781006
Website:	www.redbus.in

I was on a trip to Assam and planned to travel by road. Thus, ended up booking deluxe buses from Red Bus. The bus details are follows:
1. 25th January 2017:
Guwahati to Kaziranga : TIN TK2T4499238, PNR: 6YVEQPE, Trishul Transport Service. Bought two tickets for Rs. 624.
Two hours prior to the journey, I received a bus cancellation message. Operator said that passenger has cancelled the tickets (while we did not). Red bus said that bus is not plying - due to mechanical problems bus has been cancelled. But the operator called in sometime and informed that come to the bus counter, buy hard tickets and bus is going. We paid him 800 for two tickets (same bus same seats)

2. Kaziranga to Guwahati : TIN TK2U55572428
PNR N6EXBUY, Anurag Travels. Bought two tickets for Rs. 624.

Two hours prior to the journey, got a notification of bus cancellation.
Operator informed- that buses do not ply on 26th January in Assam.
Even when the bus operator knew that bus does not operate, the bookings were accepted for that date. For a person travelling from Delhi to Assam might not be aware of the Road transport situation in Assam.
There was no other transport which was made available to us and we had a flight back to Delhi next morning. We were stuck at Kaziranga without any help from any corner.

Customer care executives did not ever made us reach/speak with seniors at Red bus but just said "Sorry for the inconvenience." I made sure to read Red bus's T&C and was well aware that bus cancellation events are not Red Bus's responsibility but there is no coordination between Red bus and their operators. You people enjoy harassing customers in the name of ''Terms and Conditions."

COMPLETELY FAKE SERVICES BY RED BUS. BOTH THE ABOVE BUSES HAD GIVEN WRONG CANCELLATION INFORMATION. NO TRANSPORT WAS MADE AVAILABLE on 26th JANUARY. There was no mechanical breakdown of bus. BUS OPERATOR CONFESSED. BUT The buses do not operate on 26th JAN. Why was our booking accepted?

THE REFUND FOR BOTH THE BOOKINGS HAVE ALSO NOT BEEN RECEIVED.