[Resolved]  Redbus — bus cancelled by the operator and refund is not issued to customer

Website:

www.redbus.in

I booked two tickets (Tin: tm2j[protected] from kalpetta to karunagappally in kallada travels for 17/1/18 through redbus mobile app with my registered mobile no [protected]. At the time of booking i gave mobile number [protected] (Of 1st passenger). On 17th noon, kallada travel agent contacted passenger 1 and informed that the bus has been cancelled and will be getting the refund within 3 to 4 days. I contacted redbus customer care and informed the same. They also tried to contact the bus operator but failed and advised me to book another ticket and promised that i will be getting the refund within 3 to 4 days. I booked two tickets in a1 travels through redbus and completed the journey. Since i didnt received the refund till 22/01/18, i contacted the customer care and they offered that i will get a solution at the end of the day. Again i contacted them on 23/01/18 and asked for the refund. The customer care agent is telling that she is unable to contact the bus operator and without getting a confirmation from the bus operator, they can not refund my money. So they promised me again that i will get a solution at the end of the day. But from 17/1/18 to 23/1/18, how the redbus officials are unable to contact the bus operator is a mystery. Now all these deadlines are over and i am still waiting for the refund. Please do the needful to get my refund amount of rs 1597/-