Redbus — Bus cancelled from operator end but Refund not given

Address:	Rangareddy, Andhra Pradesh, 500018
Website:	www.redbus.in

Hi,

Below attached my journy details.


ANDHRA PRADESH STATE ROAD TRANSPORT CORPORATION

Hyderabad ­ 500624, Andhra Pradesh, India.
Telephone No. : [protected]
redBus CustomerCare No. : -/[protected]
E­mail : complaint.redbus.com

RESERVATION VOUCHER
PNR No. : 60973593
Ticket No. : TK3R76925873
Service Code/Name : BHEL - TPT/9305
From : Hyderabad
Pickup Point : BHARATHNAGAR
Arrival On : Saturday, February 25, 2017 05:15 AM
User Code : redBus
UID Number : 7473
Date of Journey : [protected]T00:00
Service Category : SUPER LUXURY(NON-AC, 2 + 2 PUSH BACK)
To : Rajampet
Depart On : Friday, February 24, 2017 06:45 PM
Start Time at Origin : Friday, February 24, 2017 05:50 PM
No. of Seats : 1(Adults=1, Children=0)
PASSENGER DETAILS
Name Age Category Gender Seat No.
RAMAPRASAD 30 ADULT MALE 14
FARE DETAILS
Basic Fare : 572.0
Reservation & Levy Fee : 25
Toll Fee : 30.0
TOTAL FARE : 643.0
Service Fee : 16.0
Concession Amt : N/A

Bus was cancelled form operator End and got a call from RTC Pramele number[protected].

And I have confirmation from APSRTC contact number [protected].

They are clearly telling me Bus was cancelled in that day.

But redbus customer care telling bus was not cancelled.

Due to the immediate cancellation i booked another ticket from Mobiwiki from same day and traveled.

if you need i will attach that proof also. attached that ticket also.

Ticket PNRAMEJ7VN Operator PNRTS-RB42572622SNO/70056/Hyderabad To Rajampet Spl Total Fare₹ 680.00
Bus/SeatsNon A/C Semi Sleeper (2+2)

20 Male 30 Ramaprasad Paleti

NOTE: This operator does not accept mTicket, you need to carry a print out.
Boarding Address

Erragadda, Erragadda, [protected]

[protected]

Drop Address

Rajampet, Rajampet, [protected] [protected]

Please give my refund for cancel bus.