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[Resolved]  Redbus — Bus cancelled without information

Hi team,
We booked National Travels
Madurai Bus to travel from Chennai to Permabalur. Our boarding point was Tambaram opposite to Hindu Mission Hospital. Our time of boarding was at 12.10 AM 28th March 2021. We were waiting in Boarding point from 11.15 PM 27th March 2021. We waited till 12.20 AM and called the contacts which were provided by Redbus. A person asked details and said that Bus has been cancelled and there isn't any alternate arrangements. We don't know whether we are fools to stand alone at midnight. Atleast a prior information should have been given. The highlight here is we got message from redbus around 12.30AM for bus covid safety measures review. This is totally unfair. It is your responsibility to inform us properly on bus details. We want immediate refund of the money paid.
Ticket number: TQ4H42463757
Booked tickets for 3 people.
Total fare: 2359.35
May we know whether you would pay money for not informing and letting us to panic at midnight? Should we cancel our trips because of your irresponsibility?
I would like to get response immediately.
Regards,
Praveena
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Mar 31, 2021
Complaint marked as Resolved 
Received Refund Money.
Mar 28, 2021

Complaint Status

Red Bus customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2021
Red Bus Customer Care's response
Hi Praveena,

Greetings from redBus!

We understand that the cancellation of the bus has caused inconvenience to you and we are truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.

As discussed on the call, the refund of Rs. 2359.35/- for the ticket ID: TQ4H42463757 was initiated on 29th March 2021 and you have confirmed receiving the refund.

Thank you for choosing redBus.

Have a great day!
Take Care,

Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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