Redbus — Bus cancelled without prior intimation

Address:	Bangalore, Karnataka
Website:	www.redbus.in

I have booked a ticket for Vizag to Guntur through red bus date of journey 21.01.2017 schedule dep 09:55. we were waiting for the bus but around 11 clock the agent informed that the bus was cancelled orally. Alternate bus is not arranged. prior information not given, Till now - 28.01.2017 refund is not recieved. When we are calling the customer care ..one department says we need to speak to bus caccellation department and when i call them they say you need to call customer care. moreover the bus cacellation dept says the bus was not cancelled. Further more they say they do not have the bus operator contact. the operator is KSR Travels Vijayawada. Having said the bus is cancelled by their agent on around 10:30 on 21st night the conversation of which is recorded by redbus and available with them now they are saying we need to get confirmation from operator as to whether the bus is cancelled or not.