[Resolved] Redbus — Bus delayed for over 30 minutes still not cancelling the ticket

Sunny1401

from Kasganj, Uttar Pradesh

Address:	Gurgaon, Haryana, 122009
Website:	redbus.in

I booked a bus from kaushambi to moradabad on reaching the boarding point i found out that the bus was not there i tried to find out the status of bus from their customer care no but they denied having any information about the bus very harshly. I also tried to cancel the ticket but they denied saying that the ticket cannot be cancelled after bus departure time. I had to board another bus as i was running late.

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Jul 24, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2017

Red Bus Customer Care's response Hi Sunny,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.