[Resolved] Redbus — bus did not arrive at all

Krishnamohan Rao

from Pandavapura, Karnataka

Address:	Bangalore, Karnataka, 560078
Website:	Redbus

This is one of the shocking and serious experience i ever had with redbus. I have booked a ticket (Attached ticket details) for today. Bus was supposed to arrive at 10.50.. First of all bus was tagged with live tracking while booking, but today received a message saying no live tracking available for bus. Did not get bus details or any contact number.. The contact number given in ticket was not picking the call. I mean what is this.. There is no proof that there is bus which i booked. I did not get any call. After waiting for one and a half hour, i took another private travel (Jugaaad).. This is seriously frustrating.. Are you guys sure the bus i booked from ur site actually exists..!!!? I seriously demand an refund for this and to take necessary action against the bus operator.. I am a regular customer for redbus. Seriously shocked by this.. I mean i was in middle of the road in midnight for almost one and a half hour and no idea where is the bus..

Redbus complain num - 2394870

Ticket details are in attachment

+2 photos

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Dec 23, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

Red Bus Customer Care's response Dear Krishna,

Greetings from redBus.in!

Ticket ID : TKBG42680757

We sincerely apologize for the inconvenience caused. We have escalated the issue to our relevant stakeholders on top priority and the same would take 1-2 business days for us to receive an update. Rest assured we shall update you as soon as possible.

We request your co-operation in this regard.

Regards,
Team redBus.

Verified Support

Nov 19, 2017

Red Bus Customer Care's response Dear Krishna

Greetings from redBus.in!

Ticket ID : TKBG42680757

We thank you for your time on call. As discussed, we would like to inform you a strict necessary measures has been taken with the Bus operator to avoid such mishaps. The refund for the above ticket has been initiated on November 19, 2017 and the same should reflect in your account in 7 business days from the time of initiation as per the standard banking procedures.

We thank you for your co-operation.

Regards,
Team redBus!

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