[Resolved]  Redbus — Bus did not stop at boarding point or cancelled.

Booked a bus from boarding point : gulshan dhaba (sonipat) to pap chowk (JALANDHAR) via redbus for 18.11.20 scheduled at 00:30 am at sonipat. I reached the spot 00:13 am and kept waiting for the bus 2 hours in the cold season on gt road. But neither the driver nor redbus customer care service helped. No driver details were provided after booking like his contact number or bus number .Even Redbus service providers were unable to provide the tracking information of bus. So I kept waited for the bus upto 02:30 am but nothing arrived or contacted. I did not expect such pathetic service by redbus.The experience of standing in the middle of road for 2 hours with luggage in cold season was very horrible. Request redbus to kindly look into matter seriously and take appropriate action as soon as possible.