[Resolved]  Redbus — bus did not stop at the boarding point

I am very tormented and distressed because of poor service provided by red bus service. I have booked my ticket in hk travels, baroda on 23rd april from baroda to mumbai. The bus did not stop at dhumal chowkdi. My pnr number is 92284583. My ticket number is tn5p49733957. I called the boarding point number [protected]. There was no response.
I was virtually stranded at late night at 11 p. M on highway. I called red bus customer service, i was put in n hold for half and hour and i was asked to arrange alternate vehicle. Regarding refund no gaurantee. What should a customer expect late night such a response.
The red bus service has gone down in the dumps. There is no concern for customer. Very frustrating experience.

I will hence forth never travel in red bus. I will delete the app as well. Hope less service and can be rated below 3rd class.
No words to express.