Redbus — bus didn't arrive and redbus didn't respond

Redbus — bus didn't arrive and redbus didn't respond

N Naina Sah from Mumbai, Maharashtra

I was travelling to goa on 18 october. Tickets booked through redbus and was supposed to travel through balaji tourists. Waited for the bus for 2 hours. Called up the bus operator, he didnt respond. Was contacting redbus to reach out for help but they also didnt respond. I was travelling alone and the hardships caused were cannot be explained in words. T ill date redbus is not responding. Redbus to take this issue up asap, refund the money else i am moving to the consumer forum. Was this information helpful? No (0) Yes (0)
Red Bus customer support has been notified about the posted complaint.
1 Comment	Share
Submit Close

Related Red Bus reviews

View all 3900 Red Bus Reviews

Comments

Rajeshwaran Angamuthu

from Chennai, Tamil Nadu

I faced the same situation while traveling to my native Erode from Chennai and the bus didn't come at the boarding point and I've waited for nearly 5hours in the boarding point without even receiving a call from the bus operator or from Redbus. I contacted redbus and complained from the boarding point and they said we'll be escalating this but Unfortunately what happened is, they have closed the complaint I raised without even discussing with me and marked the status of the complaint as Resolved.

The worst part is I haven't traveled on that day and I had to book another ticked on the next day to reach my native. But the clarification I've got from redbus for closing my ticket is that I've boarded the bus and travelled. I was shell shocked to hear this. Why do I need to make a complaint when I already boarded the bus that too while travelling in the same bus (What hell of logic is this from Redbus)