[Resolved]  Redbus — Bus didn't stoped at the pickup told by bus conductor and driver

Hi,
My name is Ashish Raikwar and I booked 3 AC Seater tickets for me and my friends through redbus for travel from Noida to Lucknow on 05/03/2023 in ANTRIKSH BUS SERVICES (OPC) PRIVATE LIMITED. we were told to arrive at the ADVENT IT PARK, Sector 142, Noida at 11:15 pm. We came there at 11:00 PM and call the bus conductor several times but he didn't respond and later switched off its phone. after a while he picked and said he will arrive in 20mins but after 30 mins he told us to come to PARI CHOWK, NOIDA. we booked a cab on Ola from advent to pari chowk to reach pari chowk. but the bus operator still didn't pick the call also on the live location of bus was showing he passed from pari chowk.
I and my friends missed some of my college exams due to this redbus should look into this refund should be generated and this type of behavior is not acceptable at all.

I am attaching booking details.

mail id - [protected]@gmail.com
Ticket Number: TS[protected]
PNR No: 684U4J2G
Bus Operator Contact Number : [protected]