[Resolved]  Redbus — Bus Driver not reporting before departure the bus.

Hii i am Sunil Kumar. i had a booking the bus ticket from allahabad to delhi at date[protected] Bus service name Maheshwaram Travels by Redbus. The bus operators is call me for 6-7 pm to inform me bus number timing and bus driver number and i am reach the boarding point at 8 pm i waiting the bus for 9:30pm because bus boarding time is 10:00pm and bus operators tell me the bus driver is call you 15 mint before departure the bus. But after 9:50pm no any call me bus operators or bus driver i call the bus driver number not any response or try to bus operators number he ask me the bus is already departure for 9:30pm. So pls help me for refund the booking amount.

Traveller Name : Rajesh Kumar Patel
Ticket No. :. 21168
Bus Service name : Maheshwaram Travels
Bus Operators no. : [protected]
My Contact no. : [protected], [protected]
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Aug 13, 2021
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2020
Red Bus Customer Care's response
Hi Rajesh,

Greetings from redBus!

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the full refund. The amount will reflect in 5-7 bank working days to the source account.

We are sorry again for the distress!

Thank you for contacting us.
Team redBus!
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