[Resolved] Redbus — Bus got cancelled but the amount is not refunded

Shellshocker

from Panaji, Goa

Address:	411033
Website:	www.redbus.in

I had booked a ticket with redbus 1 month before the scheduled trip. The bus service cancelled the bus due to lack of passengers and redbus customer care is not giving a proper reply when contacted.Also no refund has been initiated.The customer care executives always reply that they will open a referencd query and no further action is taken. They just say that their concerned team is looking into the matter. It has been almost a month since I have complained but no response has been given to me.They have third class service.

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Dec 12, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2016

Red Bus Customer Care's response Hi Shellshocket,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.