[Resolved]  Redbus — Bus got cancelled by operator and no refund is given.

I booked a bus from Mumbai to Mangalore on May 14, 2022. The travel date was May 15, 2002. I selected the boarding point as Ghatkoper (E) at 12:20 PM. I reached the location at the right time, and I contacted the person, and he told me that the bus was cancelled and they could only provide tickets for the next day's trip. I immediately messaged the RedBus complaint portal and they assured me they would check with the operator and issue a refund. And they also registered a complaint with complaint number 18514845. The Redbus team is now saying that the bus was not cancelled.

Travel : Mumbai to Mangalore
Date : 15/05/2022
Time : 12:20 PM to 08:20 AM
Duration : 20 hours
Bus Operator : Mercy travels
Bus type : NON A/C Sleeper (2+1)
Seat No : U16, U17
Ticket Number : TR6C81217244
Fare : 4860/-