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Redbus — Bus got late by an hour, had to take another one due to tight schedule

I’ve booked a bus for my brother whose flight was scheduled from Nagpur. The booking took place from Redbus through Amazon. I got to the boarding point half an hour ago but the operator kept ignoring my calls, see in attachments. Finally I had no choice but to book another. After an hour, when I was almost halfway through, the bus operator called me about bus being late.

I’ve already informed Redbus before departure time and later in the day they informed me bus operator denying the refund.

I booked the bus online because I trusted the Redbus name not the bus company, now I feel like scammed by both of them. Please resolve my complaint
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Hi,

Greetings from the redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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Hi,

Greetings from the redBus Team!

Thank you for reaching out regarding your ticket number 58QTHB36.

As we discussed during our phone conversation, it is surely upsetting to hear about the unpleasant experience you faced during the journey as the bus was delayed. Your feedback has been shared with Vijayant Travels so the quality of service can be improved.

As a gesture of goodwill, we’re happy to provide you with a credit of Rs. 315/- back to the source used to make the payment at the time of booking on 28/04/2023.

As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:
Refunded Amount: Rs. 315/
Initiated on: 28/04/2023
Source: Bank
If you do not receive this amount within the expected time, please reach out to the customer care team

Thank you
Team redBus!
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