Redbus — Bus has not availed because bus did not come on time on booti more, ranchi

Address:

H/O Mahendra Singh, hirapur, dhanbad -826001

Dear sir,
I booked a ticket (id 37ETS8PG) (transaction no. [protected]) in mesra parivahan maa kamla. Rs 339 seat B5 on 25/2/22. Dept. Time 5.30pm. Boarding point booti more, ranchi. Ticket for ranchi to dhanbad.
I am souhardya chatterjee age 20.
But bus has not come on time and another bus had come in time (maa kamla), whereas another bus came which did not allow me to travel on booked ticket. So, i came by my own money through another bus. Therefore i request you to refund my money and take neccessary action. I was waiting for maa kamla but did not come on time.
It was told that before 2hrs, bus contact no. will be send by sms but that did not come.