Redbus — bus is cancelled by operator refund issue

Address:

Chennai, Tamil Nadu, 600033

Hi Team
I have booked ticket on red bus .. bus is cancelled by operator .. still i am not getting refund . Kindly check and do the needful.

I have call to customer care they are not support.
Kindly note ticket TMDN25106963 for the journey from Chennai to Sathankulam has been cancelled on 26th December 2018 amount will be credited to your wallet.