[Resolved]  Redbus — bus left the location without picked up me

Address:

House no 3402/1 sudama nagar sector E, 3rd right towards sai dwar and left from dead end the right corn, Indore, Madhya Pradesh, 452009

I have booked a ticket frm bhopal to indore for bus of dated 07/03/2020 7:30 pm and accordingly i reached at boarding point but when i reached at the already left without picking me up than i reached to ticket counter and they confirm that the bus picked someone else who has subsequent booking for another slot. Instead of arrange for pickup the chartered bus charge me 100 for the account of pnr modification