[Resolved]  Redbus — Bus missed due wrong time information given by redbus

Nov 09, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Nov 12, 2022

Red Bus Customer Care's response Dear Himanshu Ranjan,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TRBC99285879. 

We understand how troublesome an experience it has been due to the departure timing issue. Please be rest assured, the feedback has been registered and sensitized with Shivnath Travels to prioritize our customers for a hassle-free journey.

As shared during our phone conversation, the bus operator has agreed to provide a refund entirely. The refund has been initiated from our end back to the source account.

As per the standard banking procedure, the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus

Below are the refund details

:Refunded Amount: Rs.902.49/-
Initiated on: 10th November 2022
Source: PhonePe

If you do not receive this amount within the expected time, please reach out to the Bank customer care team using the number mentioned on the back of your card for more information regarding a refund.

Stay safe, stay healthy!
Your redBuddy