Redbus — Bus neither showed up nor received calls

- Date of incident = 28th December, 2021 at 2:08am

- Booked Ram Dalal Holidays bus service from Zirakpur to New Delhi on 28th December, 2021 at 2:08am.
But the bus didn't came and also no info about . We waited for 45minutes, calling bus operator and other numbers provided by Red Bus, but no one received call.
We also called Red Bus customer care, the representative also called bus operator, but no response he got.
Such a cheat and disappointed service.
Bus didn't show up and after few hour, message came from Red Bus that "Hope you enjoyed your journey".
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Red Bus customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2021
Red Bus Customer Care's response
Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
Dec 29, 2021
Updated by abhi1887
redBus mTicket
Route: Zirakpur(punjab) to Delhi
Ticket No: TQDP47882025
Primary Passenger: Jasmeet Kaur 28, FEMALE
PNR: 162879
Trip Code: 169
Travels: Ram Dalal Holidays
Departure: 02:08 AM Dec 28, 2021
Seat Numbers: 19
Boarding point: Zirakpur
Address: BURGER KING
Boarding point contact: [protected] [protected]
Ram Dalal Holidays Customer Care: -
Check your ticket : https://s.redbus.com/6f27a6b
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75
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