[Resolved]  Redbus — bus never arrived at boarding point

Booked a bus from nagercoil to bangalore with tkt no. Tnbw96242846 on magical express tours & travels. Journey date: 03.11.19. Boarding time was 2230 hrs but the bus never arrived at omni bus stand, vadasery, nagercoil. Waited for 50 min. Tried calling the bus attender no., bus operator ipc tours and travels helpline no., the phone number listed on the bus operator's website, redbus customer care no. And finally redbus bangalore office no.. No response on any number. Redbus customer care no. Is pointless in its existence, as due to high volume of calls i was never connected to any agent. I want my refund. I have been booking my tickets on redbus for the past 6 years. But this levelof incompetence isnot acceptable. Even if redbus doesn't refund my amount, they should atleast check into this operator and make sure this never happens. I missed my office the next day.