Redbus — Bus not arrived and have not received refund too

I booked ticket from Haldwani to Delhi 20th May 2022 @ 10pm (thru Royal Safari) by name of Vinit Pathri (Mob [protected])
I was waiting at pickup point since 09:30pm (Hotel OK as mentioned in itinerary)

I called up your Customer Care Executive named (Sidhu) who told me to wait their...i was their till 11:15pm around this time git connected with bus operator, he literally used Abusive Language and denied.to give the service)

I need Refund,

I need strict action against Bus operators as I checked review of same travel agency on gogle which are worst and Red Bus is approving them as on time and live tracking available (but ur executive told me on phone about No Live Tracking available, check in ur record since 10:30pm even no bus number was updated on Your portal as well.