Redbus — Bus not dropped us on decided location

I booked ticket for my mother from Deoria(Uttar Pradesh) to Delhi(Kashmiri Gate). Instead of dropping her at kashmiri gate, bus dropped her at Mayur Vihar(Delhi). She have to pay 400-500 amount more to reach kashmiri gate by Auto. This is not fair, if you charged money for us to drop kashmiri gate..so why are you not do so ..tell me.
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Hi,

Greetings from redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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