[Resolved]  Redbus — bus not stopped at boarding point

Address:	Kolkata, West Bengal, 700001
Website:	Redbus.in

Dear team,

I travelled 3rd nov 2018 with shymoli yatri paribhan kolkata to siliguri, ticket no tmbx37846278, pnr: c3cv5s3n.
As per ticket boarding point: kolkata airport
Landmark: super travels counter (Near sbi atm) time 8.40 pm.

We are standing (Me, my wife and 4 yrs son) in front of boarding point, bus is cross in front my eyes but not stopped in boarding point, then i complaint to agent, agent replies it is not your bus. Then i hyper and said bus no is same then why u tell it is not your bus. Agent don't know bus no also. I called to another no which was showing in my eticket he is telling what can i do if bus is not stopped in boarding point. After some time i got bus driver or contractor no, i called up to that no and said please stop the bus i am coming, he said ok no problem. After that i said to agent please arrange one cab for reached the bus, he said it is not our look out.
He said also you are not taking ticket from my side.

Now my question is who is look this matter.
If bus is crossed boarding point then who is responsible for pickup the bus, how i run with luggage and son up to 4 or 5 km.

I want please give me clarifications asap.

Regards.
Arnab
[protected].