[Resolved]  Redbus — bus operator did not stop the bus at the stop mentioned

Address:

New Delhi, Delhi, 11096

I booked two tickets from khalilabad ( Soni Hotel) to Delhi for the journey on 12th June 2019. The bus was with the name of Panwar Travels. It was supposed to arrive at 5:25pm. I was waiting there since 4:30pm. But no bus with the name of Panwar Travels stopped there. I missed a call from bus operator at 5:26pm. I called back at 5:28pm and came to know that he left away 2 km ahead and he stopped and called me but as I didn't pick the call he moved away.
Now my concern is there was no bus with the name of Panwar Travels that stopped there. And live tracking of the bus was also not available which was promised by the Red Bus.
The bus operator was calling us 2 km away from soni hotel which was not possible immediately as no auto available there immediately.
I called and messaged to customer care of red bus resolution of which came on 16 th June that they contacted with the bus operator which told that we completed journey so refund is not possible.
I messaged again that we did not travelled.
Then next response came that as two other travellers boarded at same stop it means bus stopped there so refund is not responsible.

Now my concern is what is my mistake here and why I can't get refund.
1. No bus stopped with the name of Panwar travels at Soni Hotel.
2. No live tracking was available on the bus which was promised by the Red Bus.
3. And if the bus operator is right, why he did not wait for us even for two minutes when I missed his call?
4. The total amount was 3110 on which I have right to get refund which I can't give as charity because of carelessness of Red bus or bus operator.
5. If my issue is not solved I will file case in consumer court, and I am 100% sure I will get my refund as there is no mistake done by me.