[Resolved] Redbus — bus operator issue | |||
I have booked a ticket in vivegam travels thru red bus app to travel from chennai to kovilpatti. My boarding point is tambaram as per the ticket. But it is as changed to urapakkam chennai. So i thought this is because of chennai traffic and i went to urapakkam bus stop. There are two stops in urapakkam.. One is temporary bus stand and another one is normal govt bus stop. I was waiting in govt bus stop... My boarding time is 9.20 pm as per the ticket.. I didn't get the call from bus operator about the location details and neither i have received the bus operator contact details. I was trying to contact boarding point contact, after so many attempts (20 times nearly) he picked up the call. I explained him the situation and requested the driver to contact me since i haven't received the driver contact details. But he was very rude and asked me to go to temporary bus stand. If not they will leave and they will not call me and they will not stop in urapakkam govt bus stand he said.. I was scared. Since am the only girl traveling alone and waiting in the stop at 9.30 pm.. I said there is nearly 1-2 kms if distance only between to the two stops if i have to go it will take 10-15 mins but bus will come in this way only so please ask the driver to contact me like this... But he didn't listen at all and told i[censored] are not going to the temporary bus stand they will leave you and they will not call you in your number also and he cut the call. After that he didn't pick up my call... I was worried and rushed to the auto stand nearby and went to the temporary bus stand in the auto (Really got scared in the auto as there was already two men sitting along with the driver, but o don't have any other go rather than taking that auto to the temporary bus stand. But by god's grace he dropped me without an issue be he charged 150 rs for 1.5 kms.) as it was already 9.30 pm and i may miss the bus.. After reaching the bus stop and also i didn't get any call and i was running and searching for my bus (Am a girl all me with luggages). By the time i found the bus it was about to start. Till last moment i didn't get a call from driver and neither i have received the contract number..in between all this i tried to reach the red bus help. 1) my attempt to the customer care number is went all in vain and since after explaining my issue they asked me to wait to get the driver details and i was waiting in hold but they cut the call. 2) my attempt to red bus help chat (Only automatic reply i have got for 3-4 times), they shared me one number but that was switched off. I informed in chat about my issue. But i didn't get any resolution. Only i was getting auto replies. If needed u can attach the help chat screen shot also. I was disturbed a lot because of this issue and after getting in to the bus there is no amenities as specified in the ticket. No reading light, no charging point and no emergency contact number. This is one of the worst travel experience i had with red bus as well as with vivegam travels. I want my ticket money back and the money i spent for auto as well. Was this information helpful? | |||
Mar 5, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 13, 2020 Red Bus Customer Care's response Hi, Greetings from redBus! We regret the inconvenience caused here. We did go through the complaint details however, we are unable to fetch any booking reference details in order to assist further. You are requested to help us with the booking ID details via email at '[protected]@redbus.in' and we are here to help. Thanks and regards, Team redBus! Jan 14, 2020 Updated by sankary 1) Please find the ticket details below...redBus mTicket Route: Chennai to Kovilpatti Ticket No: TP2C44144123 Passenger: My Name(26, FEMALE) PNR: VGM[protected] Travels: Vivegam travels Departure: 09:20 PM Jan 11, 2020 Seat Numbers: U25 Total fare paid: Rs.1045.0 Boarding point: Tambaram Office Landmark: Opposite to Valluvar Gurukulam School Address: No :3, GST Road, (Opposite to Valluvar Gurukulam School)West Boarding point contact:[protected] Vivegam travels Customer Care: 0 - - -- - - -- Thanks for using redBus. redBus Helpline:[protected] T&C apply From this ticket you can clearly see that no number is given from bus operator. And they are also not calling the pessangers for boarding. How passengers will contact the operator then? 2) Am attaching the RED BUS chat ID also here for reference. From there also I didn't get any help.one number which was shared in help is switched off. I need to seriously escalate this issue because customer safety was not considered from bus operator and REDBUS failed to verify its operators facilities. including what ever promised in ticket is not present in bus like reading light, charging point and emergency contact number also. Then why they are mentioning everything while booking ticket in RED BUS. If they failed to provide all these then why we are paying the money for the ticket. Am ready to provide additional details as well if required.  Verified Support Jan 28, 2020 Red Bus Customer Care's response Hi Sankareshwari, Thank you for reaching out to us regarding the issue faced with your ticket no. TP2C44144123. I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. As discussed on the call, your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future. For any other questions please write to us at https://www.redbus.in/info/redcare/ Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Best Regards, Team redBus | |||
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redBus mTicket
Route: Chennai to Kovilpatti
Ticket No: TP2C44144123
Passenger: My Name(26, FEMALE)
PNR: VGM[protected]
Travels: Vivegam travels
Departure: 09:20 PM Jan 11, 2020
Seat Numbers: U25
Total fare paid: Rs.1045.0
Boarding point: Tambaram Office
Landmark: Opposite to Valluvar Gurukulam School
Address: No :3, GST Road, (Opposite to Valluvar Gurukulam School)West
Boarding point contact:[protected]
Vivegam travels Customer Care: 0
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Thanks for using redBus.
redBus Helpline:[protected] T&C apply
From this ticket you can clearly see that no number is given from bus operator. And they are also not calling the pessangers for boarding. How passengers will contact the operator then?
2) Am attaching the RED BUS chat ID also here for reference. From there also I didn't get any help.one number which was shared in help is switched off.
I need to seriously escalate this issue because customer safety was not considered from bus operator and REDBUS failed to verify its operators facilities. including what ever promised in ticket is not present in bus like reading light, charging point and emergency contact number also. Then why they are mentioning everything while booking ticket in RED BUS. If they failed to provide all these then why we are paying the money for the ticket.
Am ready to provide additional details as well if required.