[Resolved]  Redbus — bus seized by the transport official for not having permit in kerala.

Address:

Bangalore, 560037

I had booked to travel from Bangalore to Chengannur, Kerala on 4th of October 2019. While on travel at morning around 4 Am bus got seized by transport officials in Kerala for not paying taxes and not having permit. After that we spend extra amount to arrange alternative transport to our town and we got late by 10 hours to reach the destination.

Don’t know why these busses without proper permit are allowed to partner with redbus, this is proof of proper negligence from redbus about the safety and comfort of the passengers.

I raised issue with the red bus on the same day, ie on 4 of october, whenever i call their customer support, they will assure that issue will be resolved within 48hrs, after that they wont come back. Today it is 23 rd October still they are asking 48 hours for resolution.
I need full refund of my booking. Ticket details are attached.