[Resolved]  Redbus — bus service

I was a loyal customer to redbus but have stopped booking from it lately. I booked redbus for 28th dec 2018 but didn't get the service. The operator mis-guided about the bus routine as it had already left before the time i was given for boarding. I waited for almost an hour in-spite of reaching on time given by the operator. I also was in loop with the operator in that time span.
Now, the issue is i called and complaint to redbus numerous times and they just waved their hands on me. Every time i called and mailed they said they will resolve it within so and so time but nothing happens. However, they do send a formality mail saying your query has been resolved without taking any action. I still have around 10+ replies of them saying your query has resolved and we'll give compensation but never received any reimbursement.
Now, for all that stress, inconvenience, humiliation and waste of time i want a strict action against them. It is not about money or time even, it is about your service to a loyal customer and your care for service to them. I wasn't asking for refund but at-least you should had given some concern to it.