[Resolved]  Redbus — Bus service

I have booked ticket from redbus for 945 rs for Mumbai to Nasik journey in redbus app travel time is given 4 hours 55 min i.e my starting point is from borivali west gokul hotel timing for boarding is 7:30 and destination time given is 11:55 but the bus stopped in bhiwandi for 2 to 3 hours for loading some products.. I've asked conductor of the bus when are we going to reach Nasik he said I don't know, bus staff is not wearing face masks and no sanitization also. Really pathetic service given by red bus and totally misguided me.