Redbus — Bus services not receive

Address:

Ratlam

I booked a ticket for my mother on Saturday ticket details:-
mTicket Route: Ratlam to Multai Ticket No: TRDS60134078 Primary Passenger: Rukhmani Soni (64, FEMALE) PNR:[protected] Trip Code: 74677 Travels: M R Travels Departure: 03:50 AM Dec 31, 2022 Seat Numbers: 5
Boarding point: M.R.Travels, Roadways Bus Address: M.R.Travels, Roadways Bus Boarding point contact: [protected] M R Travels Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel.
Team redBus

I continue called this number but I did not receive any respond no person call attend. No any information recieve .My mother and me all night stay in Ratlam for Bus pickup but morning 3:50 am no any bus comming in bording point.I call redbus customer care he call MR travels but no person pick up his call also . Customer care promise for cash refund but I have not received any amount I paid 1260 rupies. I didn't get any proper response till date why?