Redbus — Bus stopped for more than 3 hours and shifted passengers to different bus.

I booked 4 tickets for my family operating from Manali to Dehradun in 7th of June, Bus strated little bit late from its schedule time 5:Pm on 7th June 2023.On reaching Chandigarh around 2:Am Bus driver stopped bus at petrol pump and driver skipped from bus without any intimation to passengers.On our query with bus owner he simply said talk to incharge and disconnected my phone.Just after the owner of bus City Land he switched of his phone.All passengers were annoyed.On our query the agent over there he lie with us by explaining that there was problem with bus wiper, so bus could not travel, and he informed us to wait and another bus would come.When another bus came than we shifted our luggage and passengers.It was really a bad experience travelling with City Land Bus.After all this bus driver for the one we shifted he informed that he doesn't know the way from Chandigarh to Dehradun.It was our mistake that we had a long patience othwise we could have made this complain with Police station over there at Chandigarh.