[Resolved] Redbus — BUS ticket | |||||
I have booked a ticket from sullurpet to hyderabad with Ticket no: TJ7Z42274327 on redbus website on july 3rd .But the operator has not responded to my calls and bus didn`t arrive at the spot where I have waited for 3 hrs and redbus also have not got the operator online and after three hours I am helpless and redbus executive told me to arrange for alternate resource to my destination after waiting for 3 hrs in the midnight at 12:00 am .They don`t understand the customer priority to reach the destination. they didn`t provide me an alternate resource either . Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. | |||||
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Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
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Greetings from redBus !!
We are sorry for the delay in response
Firstly, please accept our sincere apologies for the inconvenience caused.
As discussed with Mr.Gangaiah, this is to inform you that we have initiated full refund and we'll also ensure that this type of issues will be minimized in future.
Thank you for your kind patience and co-operation.
Regards
redBus Team.