[Resolved] Redbus — Bus ticket

milori sadhu

Apr 28, 2022

Address:

Jaipur

I booked bus ticket from Jaipur to Banswara, Ticket details:
Ticket number (TIN): TR5S16937943
From: 200 ft bypass Jaipur
To: Banswara.

The travels changed by seat no. without any information and same happened with other passengers too. My seat no in ticket was C and they changed it to I which was last second. They merged 2 different bus passengers into one. Kindly take serious action with Goyal Travels Jaipur.

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Jun 5, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 05, 2022

Red Bus Customer Care's response Dear Milori,

Greetings from redBus Team!

As we discussed during our phone conversation, It is surely upsetting to hear about the unpleasant experience you faced during the journey since the bus was merged and you were not provided the seat you booked. Your feedback has been shared with Goyal Travels so the quality of service can be improved.

As a gesture of goodwill we’re happy to provide you with a credit of Rs.110.25/-. We are glad to here that you received the refund back into your source account.

Please refer to the email sent to your booking email ID for further details.

Stay safe, stay healthy!

Krithika
Your redBuddy