[Resolved]  Redbus — bus ticket money refund

Address:Bangalore, Karnataka

Hi, i tried booking bus tickets from vijayanagaram to vijayawada through redbus app on 24th march, 2018 (The transaction i. D is sbipg[protected] and during payment through online the transaction got failed. But amount has been debited from my bank account. I got a message from redbus as

"dear anand,

We are sorry, we could not issue ticket to you!
We have received your payment of rs. 1360.8 and refund will be processed by redbus within one hour.
The bank would take 5-7 working days to credit in to your account and credit is instant if paid through redbus wallet.

Thank you for your patience and keep travelling with us!
Team redbus"

While we contact customer care there is no clear response. So please help to resolve this issue and let me know when the amount will be refunded.
And please refund my money early..
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May 13, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2018
Red Bus Customer Care's response
Hi Anand,

Greetings from redBus.

We're sorry for the inconvenience caused. Please share the complaint number or registered email id along with the concern with us via [protected]@redbus.in and we'll look into it.

Thank you for contacting redBus.
Team redBus.
Complaint comments 

Comments

I had done advance booking from patan (gujarat) to baroda (gujarat) against proposal no: 40898190, 40898507, 39759641 on different dates but the money was deducted from my account and i didnt get ticket plz resolve my compalint asap and call me
from : raxa chaudhari
mob no. : [protected] (gujarat)
Dear sir/madam
Please help me 4 times 1950rs detected from my amount but I didn't make any booking in red bus these are the transaction id's
sbipg[protected] www.redbus.in
sbipg[protected] www.redbus.in
sbipg[protected] www.redbus.in
sbipg[protected] www.redbus.in some body please help me I'm very poor person my mobile number [protected]
please refund me my amount back that is my one month salary

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