[Resolved] Redbus — bus ticket not found after also amount paid by card

B Ankur

from Bhiwadi, Rajasthan

Address:	Jaipur, Rajasthan, 302017
Website:	www.redbus.com

I am e-ticketing by redbus app from jaipur to meerut today 1-oct-2018 and i have not receive a e-ticket and amount also deducted by my amzon account today. And then i am writing a mail to redbus and i have a complaint no. From redbus system is below.

Thanks and regard

Ankur [protected], [protected]

This is the mail copy from redbus service

Dear customer

Thank you for writing to redbus. We are currently working on your request and will respond shortly.

Your reference number for query is 5487219 (Please quote this reference number for any future correspondence regarding this query).

Warm regards
Redbus support team

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Nov 9, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Red Bus Customer Care's response Dear Ankur,

Greetings from redBus!

As discussed on the call, your transaction should have failed due to some rare technical glitches at the payment gateway. We have initiated the refund of your transaction on 1st October 2018. You will receive it within 7 bank working days.

Please feel free to reach us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.