[Resolved]  Redbus — Bus ticket not refunded

I have booked bus ticket to travel on 15.4.2020 from ernakulam to chennai through red bus on 4th april 2020. Due to covid19 lock down, the trip was cancelled and i was informed that the ticket fare would be refunded and credited in my bank account. But till date the amount is yet to be credited.
Ticket no. Tp[protected].
Pnr:ybmb371658
Travel:ybm travels
Total fare: rs.2730/-
Passenger name:reethupriyadarsini
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Aug 10, 2021
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2020
Red Bus Customer Care's response
Hi Reethupriyadarsini,

Greetings from redBus!

Ticket ID - TP[protected]

The refund is already successfully processed from our end on 16th April 2020. We request you to get in touch with the bank with ARN - 30005100950095218380202 for further assistance.

Thank you for contacting redBus.
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