[Resolved] Redbus — bus ticket refund

Aneesh275

from Bengaluru, Karnataka

Address:

560100

I have booked a bus ticket in redbus.com site for a travel from coimbatore to trivandrum on 22 sept 2018, pnr number:k6283747, trip code: 1900cbetvm, date of journey: 28 sept 2018. Paid rs. 743. But the trip has been cancelled by service provider (Kerala road transport corporation) and the same has been intimated to redbus and raised request for refund, red id: 5716852. Even after one-month completion, they are yet to make any refund or communication on my request. Requesting your esteemed assistance to get refund.

Was this information helpful?

No (0)

Yes (0)

Dec 1, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

Red Bus Customer Care's response Dear Aneesh,

Greetings from redBus!

This email is regarding your query about the refund status of the ticket TMAK83091917.

We apologize for the inconvenience caused, we've escalated your issue to the relevant stakeholders and would get back with an update at the earliest.

We appreciate your patience and understanding.

Thank you for choosing redBus.

Best Regards,
Team redBus

Nov 07, 2018

Updated by Aneesh275 Hi Team. I am yet to receive any resolution for the above concern. This is so poor customer service.