Redbus — Bus timing

I have booked bus fronted bus from Vapi to Ahmedabad my ticket number is TS4K30052509 The actual time of departure is 11.15 and the bus still at 12.30 am has not reached my boarding point. The bus is late by 2 hour and no notification is provided. Now at the midnight of 12.30 I am all alone waiting for bus. Pls provide me the value of time and harassment that happened to me and still don’t know at what time bus will come. I need refund 100% as my bus services is very very poor