[Resolved]  Redbus — bus was cancelled but not refund

Address:

Chennai, Tamil Nadu

Dear sir/madam
Last month 28th september we have booked 3 tickets through redbus in thangam travels bus at 11pm from chennai to madurai but unfortenately the bus has breakdown and the bus coordinator told we dont have any alternative bus right now so please go by any other bus and the money will refunded through redbus online.
But we have waited for a week and thee is no response from redbus and we tried through phone as given in the online as no one is picking up he line then we tried to contact thangam travel but they said they informed to redbus for refund.
Please find the attachments for the details of ticket booking
Please do the needful and atleast reply.

I was received quey number from redbus the number is 5631185 but there is not reply