Redbus — Bus was delayed by 2 hours so asked for cancellation

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RedBus Ticket - TR5X98981987 was delayed by 2 hours
I intimated and requested cancellation to redbus.in support mail
I didn't boarded since it was delayed
I even raised the matter on twitter and called them
But no response was received no refund was issued kindly resolve
I have attached screenshot of mail sent to them
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